Privacy Policy

Our Commitment to Privacy

Azcon Infra Technical Services LLC (“Azcon Infra”, “Company”, “we”, “our”, or “us”) is committed to protecting the privacy and security of our clients, suppliers, business partners, employees, and website visitors.

This Privacy Policy outlines how we collect, use, disclose, store, and safeguard personal information obtained through our business operations, services, and website.

By accessing our website, requesting our services, submitting inquiries, or otherwise interacting with Azcon Infra Technical Services LLC, you acknowledge and agree to the practices described in this Privacy Policy.

This Privacy Policy has been effective since 22 October 2014 and may be updated periodically to reflect changes in legal requirements, business practices, or operational needs. Any updates will be published on our website together with the revised effective date.

Information We Collect

We collect personal information only when it is necessary for legitimate business or legal purposes. This may include:

• Identity Information: Full name, job title, employer or company name.
• Contact Information: Email address, telephone number, mailing address.
• Business Information: Nature of inquiry, project details, service requirements, and related correspondence.
• Technical Information: IP address, browser type and version, time zone setting, device identifiers, and pages visited on our website.
• Communication Records: Records of your communications with us, including emails, contact form submissions, and call logs.
• Contractual Information: Information provided in the course of entering into or performing a contract with us.

We do not knowingly collect sensitive personal data (such as biometric data, health information, or financial account details) through our website unless explicitly required for a specific service and with your prior consent.

How We Use Your Information

We process your personal information on one or more of the following legal bases: performance of a contract, compliance with a legal obligation, legitimate business interest, or your consent. The purposes for which we use your information include:

• To respond to your inquiries and provide the services or information you have requested.
• To prepare and manage quotations, proposals, contracts, and project documentation.
• To communicate with you about ongoing projects, schedules, or service updates.
• To comply with applicable UAE laws, regulations, and judicial or governmental orders.
• To maintain accurate business and accounting records.
• To send you relevant industry updates or service information (where you have consented or where permitted by applicable law).
• To improve the functionality, content, and security of our website.
• To detect, prevent, and respond to fraud, security threats, or policy violations.

Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our business (e.g., IT systems, hosting, communication tools), subject to strict confidentiality obligations.
• Professional Advisors: Lawyers, accountants, insurers, or auditors as necessary for our operations.
• Group Companies: Affiliated entities within the Azcon group, where required for service delivery or internal administration.
• Regulatory Authorities: Government bodies, courts, or law enforcement agencies when required by applicable UAE law or a valid legal order.
• Business Transfers: In connection with a merger, acquisition, or sale of company assets, with appropriate confidentiality safeguards.

In all cases, disclosure is limited to what is strictly necessary for the stated purpose.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, to satisfy applicable contractual obligations, or to comply with legal, accounting, or reporting requirements under UAE law.

When personal information is no longer required, we securely delete or anonymise it in accordance with our internal data management procedures.

Security of Your Information

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. These measures include access controls, encryption where appropriate, and regular security assessments.

While we take reasonable steps to protect your information, no transmission over the internet or electronic storage system is completely secure. We cannot guarantee the absolute security of information transmitted to or from our website.

Your Rights Under UAE PDPL

Under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and its implementing regulations, you have the following rights regarding your personal data:

• Right of Access: To request a copy of the personal data we hold about you.
• Right to Rectification: To request correction of inaccurate or incomplete personal data.
• Right to Erasure: To request deletion of your personal data where it is no longer required for the purposes for which it was collected, subject to legal retention obligations.
• Right to Restriction: To request that we limit the processing of your personal data in certain circumstances.
• Right to Data Portability: To receive your personal data in a structured, commonly used format where technically feasible.
• Right to Object: To object to the processing of your personal data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the details in Section 10. We will respond to verified requests within the timeframes prescribed by applicable UAE law.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance functionality, analyse usage, and improve your experience. Cookies are small data files stored on your browser or device.

You may configure your browser to refuse cookies or to notify you when cookies are being set. Please note that disabling certain cookies may affect the functionality of parts of our website.

We do not use tracking technologies for targeted advertising purposes.

Third-Party Links

Our website may contain links to third-party websites or resources. This Privacy Policy applies solely to information collected by Azcon Infra Technical Services LLC. We have no control over, and are not responsible for, the privacy practices or content of third-party sites.

We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or our business practices. The revised policy will be published on our website with an updated effective date.

Your continued use of our website or services following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms.

How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us: